Frequently Asked Questions
Answers to all your questions about ck97
Accounts, deposits and withdrawals, games, bonuses and security — find detailed answers to everything you want to know about ck97 right here.
It is natural to have many questions when using ck97. On this page we have organised the questions most frequently asked by Bangladeshi players into five categories — account and registration, deposits and withdrawals, games and rules, bonuses and promotions, and security and responsible gaming. If you cannot find an answer here, our 24/7 Bengali live chat support is always ready to help.
Account and Registration
To open an account at ck97 you need an active mobile number and a valid email address. Fill in the registration form with your name, date of birth and a password, and your account will be ready within a few minutes. Please note that ck97 is only for those aged 21 and above.
No. Under ck97's rules, each person may hold only one account. If you attempt to open multiple accounts using the same mobile number or identity, all accounts may be cancelled and any balance may be forfeited. Play fairly — one account gives you access to all benefits.
Click the "Forgot Password" option on the ck97 login page. Enter your registered email or mobile number and a verification code will be sent to you. Use that code to set a new password. The process is quick and secure — if you run into any trouble, contact us via live chat.
ck97 may request identity verification in certain cases to maintain a safe and fair platform. A copy of your national ID card or passport may be required, typically for large withdrawals or if suspicious activity is detected. Completing verification on time helps make the withdrawal process smoother.
Yes, ck97 works fully in a mobile browser. Open ck97.cam in Chrome or Safari on any Android or iOS smartphone and log in as normal. The site is optimised for mobile screens, so everything from playing games to deposits and withdrawals can be done from your phone.
Deposits and Withdrawals
Deposits to ck97 via bKash are generally instant — in most cases your balance is updated within a few seconds to a few minutes. During peak times or in the event of network issues it may take a little longer. If more than 15 minutes pass, contact live chat with your transaction ID.
Yes, Nagad is one of ck97's supported payment methods. You can deposit easily through the Nagad app or USSD code. For withdrawals, funds typically arrive at your Nagad number within 5–30 minutes. The minimum deposit is ৳100 and the minimum withdrawal is ৳1,000.
The minimum deposit amount across all payment methods at ck97 is ৳100. The minimum withdrawal amount is ৳1,000. Transactions below these limits are not processed, so make sure your balance is sufficient before requesting a withdrawal.
For bank transfers, ck97 generally processes the payment within 5–30 minutes. However, the bank's own processing time may occasionally cause some delay. Withdrawals to Dutch-Bangla, City, BRAC, Islami and Sonali Bank accounts are supported.
ck97 does not charge any deposit or withdrawal fees of its own. However, bKash, Nagad, Rocket or your bank may apply their own transaction charges — this depends on the relevant payment provider's policy. Check the provider's fees before making a deposit.
Yes, both Rocket and Upay are accepted for deposits and withdrawals at ck97. Select your preferred method on the payment page and follow the instructions. The minimum deposit is ৳100 for all methods.
Games and Rules
To bet on BPL or any cricket tournament, go to the cricket section of ck97. Choose your match from the list, select the market type (match winner, total runs, wickets, etc.) and place your bet. Live betting may also let you adjust your bets while the match is in progress.
ck97 offers slot games from several leading providers including PG Soft, Pragmatic Play and JILI. Popular titles such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems and Super Ace are available. Each game has its own theme and features — use the filter on the slots page to find the game you want.
RTP stands for Return to Player — it indicates what percentage of total bets a game pays back to players over the long run. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered — but this is an average across hundreds or thousands of spins, and the result of each individual round is independently random.
Go to the ck97 Casino section and open the live casino area. There you will find real-dealer tables from various providers including Evolution Gaming and Ezugi. Once you enter a game room you can play directly with a live dealer via video stream. With a good internet connection the experience is smooth on mobile too.
All games at ck97 use certified Random Number Generator (RNG) technology, which ensures that the outcome of every round is completely independent and unpredictable. Fair play is at the core of our commitment — no player or system can predetermine a result.
Cricket odds at ck97 are updated in real time based on market movement, team form, pitch conditions and other information. Both pre-match and live odds are available for T20 World Cup and IPL matches. The higher the odds, the larger the potential payout — but the risk is also greater.
Bonuses and Promotions
New members at ck97 receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. For example, if you deposit ৳10,000 you will receive an additional ৳15,000 bonus, giving you a total balance of ৳25,000. A 25x wagering requirement must be met before the bonus can be withdrawn.
A 25x wagering requirement means you must place bets totalling 25 times the bonus amount before becoming eligible to withdraw. For example, if you receive a ৳1,000 bonus you must wager a total of ৳25,000. The rate at which different games contribute to this requirement may vary — read the bonus terms and conditions carefully.
The ck97 VIP programme is automatic — no separate application is needed. By playing regularly you can progress from Bronze through Silver, Gold and Platinum up to the highest level, Diamond. Weekly cashback increases at each level — from 0.2% at Bronze up to 1.2% at Diamond.
ck97 VIP members receive a portion of their net losses back as cashback each week. The higher your VIP level, the higher the cashback rate. This bonus is added directly to your wallet and is generally withdrawable under lower wagering conditions — see the promotions page for details.
The welcome bonus is usually applied automatically on your first deposit — no separate code is needed. However, special seasonal or event-based promotions may sometimes require a promo code. Contact live chat to find out about the latest offers and codes.
Security and Responsible Gaming
ck97 uses SSL encryption technology to keep all personal information secure. Your name, address, payment details and transaction history are transmitted through fully encrypted channels. Your information is not shared with any third party, except where stated in our privacy policy.
No, ck97 strictly enforces a 21+ age policy. Only those aged 21 and above may open an account and play. If any inconsistency is found during the age verification process, the account may be temporarily suspended.
Yes, ck97 takes responsible gaming seriously. If you feel you need a break from playing, you can request a temporary or long-term self-exclusion by contacting live chat or emailing [email protected]. Such requests are acted on promptly.
To help keep your budget under control, you can contact the ck97 support team to set a daily, weekly or monthly deposit limit. This type of voluntary limit is an important part of responsible gaming. Reducing a limit takes effect immediately; increasing a limit may require a waiting period.
ck97 support is available in Bengali 24 hours a day, 7 days a week. Click the live chat icon on any page of the site, or email [email protected]. There is no phone or WhatsApp support — live chat is the fastest way to get a response.
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