ck97 Terms and Conditions
Please read these terms carefully before using the ck97 platform. This document constitutes a legal agreement between you and ck97.
General Provisions
1.1 Definitions
In this document, "ck97", "platform", "we" or "our" refers to ck97 online casino and betting services. "User", "member", "player" or "you" refers to the person registered on the platform.
1.2 Applicability
These terms and conditions apply to all services provided by ck97, including online casino games, slots, cricket betting, live casino, and other entertainment gaming features. These terms may be updated from time to time and any changes will take effect as soon as they are published on the website.
1.3 Language
These terms and conditions have been prepared in Bengali and that version shall be considered the original document. In the event of any interpretation dispute, the Bengali version shall prevail.
Account Registration and Eligibility
2.1 Age Requirement
You must be at least 21 years old to open an account and play on the ck97 platform. Registration by minors is strictly prohibited. We reserve the right to verify age at any time and may close an account if the information provided is found to be incorrect.
2.2 One Account Policy
Each individual may open only one account. If multiple accounts are found belonging to the same person or household, all accounts will be closed and any deposited funds may be forfeited. This policy is strictly enforced to prevent misuse of bonus benefits.
2.3 Accuracy of Information
You must provide accurate and complete information at the time of registration. Opening an account with false information will result in the account being suspended or closed. If any information needs to be updated, please notify the ck97 support team immediately.
2.4 Account Security
Keep your account password and login details completely confidential. Allowing any third party to use your account is prohibited. If you suspect any unauthorized access to your account, contact our 24/7 live chat support immediately.
Deposit and Withdrawal Policy
3.1 Deposit Rules
The minimum deposit amount on ck97 is ৳100 (one hundred taka). Accepted deposit methods are: bKash, Nagad, Rocket, Upay, and bank transfer. All transactions will be processed in Bangladeshi Taka (BDT).
3.2 Withdrawal Rules
The minimum withdrawal amount is ৳1,000 (one thousand taka). After a withdrawal request is approved, funds will generally reach your account within 5 to 30 minutes. Withdrawals must be made using the same method used for the deposit.
3.3 Verification
Identity verification may be required before a withdrawal is processed. As part of this process, you may be asked to submit an identity document or other supporting documents. Withdrawals may be delayed if verification is not completed.
3.4 Suspicious Transactions
If money laundering or fraudulent activity is suspected, ck97 reserves the right to place any transaction on hold and to notify the relevant authorities.
Bonus and Promotion Terms
4.1 Welcome Bonus
ck97 offers new members a 150% bonus on their first deposit, up to a maximum of ৳20,000. To receive this bonus, the bonus conditions must be met and the total of the bonus amount plus the original deposit must be wagered 25 times (25x).
4.2 Wagering Requirements
Meeting the specified wagering requirement (25x) is mandatory before a bonus can be withdrawn. Not all games contribute equally toward the wagering calculation — different contribution rates may apply for certain games.
4.3 Bonus Abuse
If evidence of bonus abuse is found, the bonus on the relevant account will be cancelled and the account may be permanently closed. Claiming bonuses from multiple accounts, using a virtual IP, or opening multiple accounts in family members' names will be considered bonus abuse.
4.4 Promotion Changes
ck97 reserves the right to modify or cancel any promotion, bonus offer, or their terms and conditions at any time. Updated terms will take effect as soon as they are published on the platform.
Gaming Rules and Betting Terms
5.1 Gaming Rules
All games available on ck97 are operated according to set rules. The specific rules for each game can be found on the game screen. Game results are determined entirely by a Random Number Generator (RNG) and those results are final.
5.2 Technical Issues
ck97 is not responsible for any technical issues or disconnections that occur during a game. However, if you experience a loss due to such an issue, our support team will review the matter. If a log record of the game session exists, it will be verified.
5.3 Betting Limits
Minimum and maximum bet limits are set for each game. To set your personal responsible gaming limits, please see our Responsible Gaming page. Special betting rules apply for cricket betting and live games.
5.4 Bet Cancellation
A confirmed bet generally cannot be cancelled. However, a bet may be cancelled under specific circumstances before a live event begins. For cricket or other sports betting, if a match is cancelled or postponed, bets will be settled according to the applicable rules.
VIP Program and Loyalty Rewards
6.1 VIP Tiers
The ck97 VIP program has five tiers. Weekly cashback benefits are available at each tier:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.5% weekly cashback
- Gold — up to 0.7% weekly cashback
- Platinum — up to 1.0% weekly cashback
- Diamond — up to 1.2% weekly cashback
6.2 Tier Changes
Your VIP tier changes based on your gaming activity and participation on the platform. Moving to a higher tier is possible through regular and active participation. The specific criteria for tier changes are determined by ck97 and are subject to change.
6.3 Cashback Payment
Weekly cashback is calculated every Monday and credited to your account. Your account must be active to receive cashback.
Prohibited Activities
7.1 Fraudulent Activities
Any form of fraudulent activity on the ck97 platform is strictly prohibited. This includes using bots or automated software, attempting to artificially influence game results, and attempting to gain unauthorized access to the system.
7.2 Anti-Money Laundering Policy
ck97 strictly follows an Anti-Money Laundering (AML) policy. Any suspicious transactions will be investigated and the relevant authorities will be notified if necessary.
7.3 Other Prohibited Activities
- Operating multiple accounts
- Accessing from prohibited regions using a VPN or proxy server
- Attempting to access another user's account
- Deliberately exploiting system vulnerabilities or bugs
- Making legal threats or false complaints against any game or service
Privacy and Data Protection
8.1 Data Collection
ck97 collects only the information necessary to provide its services. To learn more about how your personal data is used and kept secure, please read our Privacy Policy.
8.2 Cookie Policy
Our platform uses cookies that help improve your browsing experience. By using the platform, you are giving your consent to the cookie policy.
8.3 Sharing Information with Third Parties
ck97 does not sell your personal information to third parties. However, limited information may be shared with necessary partners (such as payment processors) for the purpose of providing services.
Limitation of Liability and Dispute Resolution
9.1 Limitation of Liability
ck97 is not responsible for the following:
- Game losses due to internet disconnection
- Delays or errors by third-party payment gateways
- Issues caused by your device or software
- Service disruptions due to natural disasters or unforeseen circumstances
9.2 Dispute Resolution
In the event of a dispute, first try to resolve it through our 24/7 live chat support. If a resolution cannot be reached through support, send an email to [email protected]. We will endeavour to provide a written resolution within 14 business days.
9.3 Game Result Disputes
In the event of a dispute over a game result, server logs and game records will be considered as final evidence. All outcomes from the RNG system are verifiable and will be settled accordingly.
Account Closure and Suspension
10.1 Closure by ck97
ck97 reserves the right to suspend or permanently close an account in the following circumstances:
- Violation of these terms and conditions
- Fraudulent or suspicious activity
- Providing false or incomplete information
- Suspicion of money laundering
- Operating multiple accounts
10.2 Closure by User
You may request to close your account at any time. In that case, please withdraw any valid balance remaining in your account. To voluntarily close your account, contact us via live chat or email.
10.3 Self-Exclusion
As part of responsible gaming, you may voluntarily take a break from the platform for a set period of time. For more information, please see our Responsible Gaming page.
Responsible Gaming
11.1 Our Commitment
ck97 places the highest importance on responsible gaming. We believe gaming should be enjoyable and never harmful. Our platform has various tools to help you maintain healthy gaming habits.
11.2 Setting Limits
You can set daily, weekly, or monthly deposit and betting limits. Once set, these limits take effect immediately, but increasing them requires a 24-hour waiting period.
11.3 Support
If you have a problem with gaming addiction or need help, you can find detailed information on our Responsible Gaming page. Our support team is always by your side.
Amendments to Terms and Final Provisions
12.1 Updates to Terms
ck97 reserves the right to change, amend, or update these terms and conditions at any time. A notice will be provided on the platform for important changes. If you continue to use the platform after any changes, you will be considered to have accepted the updated terms.
12.2 Entire Agreement
These terms and conditions, the privacy policy, and the responsible gaming policy together form the entire agreement between ck97 and the user. This document will take precedence over any prior oral or written understanding.
12.3 Severability
If any provision of these terms is found to be inapplicable or invalid, the remaining provisions will remain fully in effect.
12.4 Contact
If you have any questions or comments about these terms and conditions, please contact us via our 24/7 live chat support or by email at [email protected]. Our Bengali-speaking support team is always ready to assist you.