ck97's Privacy Policy

1 Introduction and Definitions

ck97 ("we", "our", "platform") provides a reliable online casino and betting service for users in Bangladesh. This privacy policy ("policy") explains how we collect, use, store, and protect your personal information when you visit or use our website ck97.cam.

Some key definitions used in this policy are given below:

• Personal Information: Any information that can directly or indirectly identify you, such as your name, email address, phone number, or financial information.
• Processing: Any operation performed on your information, such as collection, recording, storage, modification, retrieval, or use.
• Third Party: Any person or organization other than ck97 and the user.
• Cookies: Small data files stored on your device while using our website.

By using our platform, you are considered to have given your consent to the collection and processing of information as described in this privacy policy.

2 What Information We Collect

ck97 collects the following types of information to provide you with the best possible service:

2.1 Registration and Account Information

When you open an account with ck97, we collect the following information:

• Full name and username
• Email address
• Date of birth (for age verification — only those aged 21 and above may register)
• Residential address
• National ID card or passport number (for identity verification)
• Password (stored in encrypted form)

2.2 Financial Information

We may collect the following information to facilitate deposits and withdrawals:

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account information (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

Important: We never store your full card number or PIN. All financial transactions are secured through SSL encryption.

2.3 Usage Information

When you use our platform, some information is collected automatically:

• IP address and device type
• Browser type and version
• Pages visited and time spent
• Game play history and betting records
• Login and logout times
• Information obtained from cookies and tracking technologies

2.4 Communication Information

If you contact our support team, the record of that conversation, email, or live chat information may be stored. This helps us improve the quality of our service.

3 Purpose of Data Collection

ck97 uses your information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, managing, and keeping your account secure
• Processing deposits and withdrawals
• Providing gaming services and technical support
• Providing bonuses and promotional offers
• Ensuring VIP program benefits

3.2 Identity Verification and Fraud Prevention

• Ensuring age verification (21 and above)
• Following Anti-Money Laundering (AML) policies
• Detecting and preventing fraudulent activity
• Identifying multiple accounts

3.3 Platform Improvement and User Experience

• Analyzing and improving website performance
• Customized experience based on user preferences
• Diagnosing and resolving technical issues

3.4 Communication and Notifications

• Sending transaction-related notifications
• Informing about important system updates
• Sending promotional offers with your consent
• Sending security-related alerts

4 Data Storage and Security

ck97 has adopted industry-standard security measures to keep your personal information safe:

4.1 Encryption and Technology

• Data transmission secured through 256-bit SSL/TLS encryption
• Passwords and sensitive information stored in hashed form
• Regular security audits and testing conducted
• Firewall and intrusion detection systems

4.2 Data Retention Period

We store your information only for as long as it is necessary. Generally:

• Active accounts: for as long as the account remains active
• Financial transaction records: for the period required by legal obligations
• Closed accounts: up to the applicable legal time limit

4.3 Employee Access Control

Only authorized employees can access your personal information, and only when needed to provide the service. All employees are bound by strict confidentiality agreements.

5 Data Sharing and Third Parties

ck97 does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Partners

Only the necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay and banks), game software providers, and technology infrastructure partners. These partners are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

Information may be disclosed where necessary to comply with a court order, government directive, or applicable law. In such cases, we provide only the minimum information required.

5.3 Fraud Prevention

Information may be provided to relevant authorities to prevent fraud, cybercrime, or money laundering.

5.4 Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new operator, but the same privacy standards will be maintained.

6 Cookies and Tracking Technology

The ck97 website uses cookies and similar technologies to improve your experience. We use the following types of cookies:

6.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They are necessary to maintain your login session, perform security checks, and remember your preferences. Disabling these cookies will prevent the site from working properly.

6.2 Analytics Cookies

These cookies help us understand how users interact with our site. This information is used to improve the quality of our service.

6.3 Managing Cookies

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some functions of the platform.

7 Your Rights and Choices

You have the following rights over your personal information:

7.1 Right to Access Information

You can request a copy of your personal information stored with us at any time. This request can be made through the support team.

7.2 Right to Correct Information

If there is an error in your information or your information has changed, you can request a correction. This change can be made from account settings or through support.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations or legitimate business reasons.

7.4 Right to Opt Out of Promotional Communications

If you do not want to receive promotional emails or notifications, you can contact the support team to change this preference. However, urgent notifications related to your account and transactions cannot be turned off.

7.5 Right to Object to Data Processing

In certain circumstances you may object to the processing of your data. However, this objection does not apply to processing that is necessary for providing the service.

8 Protection of Minors

ck97 strictly prohibits anyone under the age of 21 from using the platform. We do not intentionally collect any information from minors. Age verification during registration is mandatory.

If any user is found to be under the age of 21, their account will be immediately closed and any stored data will be deleted.

9 Changes to the Policy

ck97 reserves the right to update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Send a notification to your registered email (for important changes)
• A notice may be shown on your first login after the change

If you continue to use the platform after a policy change, you will be considered to have consented to the updated policy. We therefore recommend reviewing this page regularly.

10 Responsible Gaming & Information

ck97 places the highest importance on responsible gaming. Using information about your gaming behaviour, we:

• Identify potentially problematic gaming patterns
• Recommend automatic limit settings when necessary
• Keep self-exclusion options active

To learn more about responsible gaming, please visit our Responsible Gaming page.